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Return & Warranty Policy
FINECAUSE Co., Ltd. (hereinafter referred to as “the Company”) is dedicated to providing high-quality industrial pad printing machines, screen printing machines, and auxiliary equipment. To ensure customer rights and transaction transparency, this Return and Warranty Policy is hereby established.
1. Scope & Overview
The products sold by the Company are primarily B2B industrial printing machinery and customized automated systems. All equipment is manufactured or technically tested according to specific customer specifications. The relevant return and exchange guidelines are detailed below:
1. Industrial Machinery & Automated Systems
Pad printers, screen printers, and custom automation equipment are project-based or specific-configuration products:
- Warranty Commitment: New machines come with factory warranty coverage (as specified in the sales contract).
- Return Restrictions: Once delivery and acceptance testing are completed, returns or exchanges without cause are not accepted unless due to major defects.
- Defects upon Delivery: If transit damage or functional abnormalities are discovered upon delivery, please contact us within 7 days of receipt. We will arrange engineers for inspection, repair, or replacement.
2. Printing Consumables & Accessories
Including silicone pads, cliché plates, printing inks, doctor blades, and auxiliary accessories:
- Return Conditions: Unopened, unused, and fully packaged standard consumables can be requested for return or exchange within 7 days of receipt.
- Custom Consumables: Custom-etched plates, special-order silicone pads, or custom-mixed inks are non-returnable and non-refundable.
If a return request is made for non-defective reasons (applicable only to unopened standard consumables), the buyer is responsible for the return shipping costs. Upon receipt and confirmation that the returned items are undamaged, unsoiled, and in complete original packaging, refunds or exchanges will be processed within 30 business days after approval.
2. Return & Service Application Process
If your order meets the conditions for return, exchange, or warranty defect service, please follow these steps:
- Contact Customer Service: Please contact us via phone or email within 7 days of receipt, providing your "Invoice/Order Number," "Product Name," and "Photos or Videos of the Defect."
- Representative Confirmation: Our technical specialist will verify the issue and provide a return address or arrange engineering assistance.
- Ship Back for Inspection: Securely package the product (including all original accessories, manuals, and invoices) and ship it to the designated location.
- Refund or Replacement Completion: Upon receiving and verifying the returned item, replacement shipment or refund procedures will be completed, with refund payments processed to the buyer's account within 30 business days after application approval.
3. After-Sales Service & Technical Support
The Company maintains a technical support network in Taiwan and across global markets (including authorized distribution points in the USA, Vietnam, Thailand, Malaysia, etc.). Should you require operational guidance or maintenance during the warranty period, please contact FINECAUSE headquarters or your local distributor directly for professional service.
Return & Service Contact Center
If you have any questions regarding our Return & Warranty Policy, or require technical support, please feel free to reach out to us:
- Company Name: FINECAUSE Co., Ltd.
- Service Phone: +886-2-8686-9292
- Service Email: noreply@finecause.com.tw
- Business Hours: Monday – Friday, 08:30 – 17:30 (GMT+8)